Laurelle Antique Jewellery Reviews

381  Excellent
TrustScore 5 out of 5

4.9

In the Jewellery shop category

Write a review

Company activitySee all

Reviews4.9

381 total


Sort:


Rated 5 out of 5 stars

Laurelle hits the mark again!

I am a returning customer, several times over, with Laurelle, and the reasons why I keep coming back are simple.
The quality of their merchandise is always good. Sometimes it is exceptional. They have a way of sourcing very distinctive pieces.
Their descriptions, provenance work and photography are clear, honest, fair and reliable. There's no hype. No big sell. What you see and what you read is what you get.
Their prices are very competitive. They are experts, and know what they're selling, but there are genuine bargains to be had.
And finally, their customer service is superb. On more than one occasion, Mitch and his colleagues have gone a long way out of their way to help me.
Antique, vintage and pre-owned jewellery is an exciting world where stunning pieces with wonderful patina and intriguing back-stories can be found. I can't think of a safer or better place to shop than Laurelle.

Date of experience: 25 April 2024

Reply from Laurelle Antique Jewellery

Hi Christopher. Thank you so much for taking the time to give us such thoughtful and complimentary feedback! It's always great to hear that we've met our customers' expectations, and it's extremely encouraging that we've been able to help you out with multiple purchases. We're always happy to help in any way we can.

We hope that we can continue to provide you with beautiful pieces and the kind of service you've come to expect. Take care until we hear from you again, and we hope that the pieces you've already found bring you much joy!


Rated 5 out of 5 stars

Would recommend

I purchased an antique Edwardian bracelet for my niece, and she is extremely happy with it. Pictures and description matched the item, and the few questions I had were answered clearly, honestly, and promptly. Would certainly buy from them again.

Date of experience: 07 April 2024

Reply from Laurelle Antique Jewellery

That's fantastic to hear William! Thanks so much for taking the time to send us your feedback, and particular thanks for chasing it up with Trustpilot when it disappeared for no reason. We really appreciate it!


Rated 5 out of 5 stars

Love everything about the company

Love everything about the company. The prompt service, fantastic customer service(thank you for answering my queries) and the superb quality of the items. Highly recommend! Thank you once again😻.

Date of experience: 19 April 2024

Reply from Laurelle Antique Jewellery

You are very welcome! It's always great to hear that we have another satisfied customer! We hope that we can help you to find more unique and beautiful pieces of jewellery in the future. Take care!


Rated 5 out of 5 stars

Stunningly beautiful piece!

This locket is gorgeous! It is a beautiful antique that we will treasure in my family. The seller was quick to answer my questions. Shipping to the United States was quick— which surprised me! Thank you to the Antique Jewelry Group for this beautiful piece of history! I will definitely purchase from them again!

Date of experience: 10 April 2024

Reply from Laurelle Antique Jewellery

Thanks so much for getting in touch Susan. It's always fantastic to get feedback on our service and the quality of the pieces we sell. We're extremely pleased to hear that you are so happy with the item you chose, and we hope that it brings you many years of enjoyment!


Rated 5 out of 5 stars

Very pretty Victorian-style coral ring…

Very pretty Victorian-style coral ring at an affordable price, and efficient friendly service.

Date of experience: 10 April 2024

Reply from Laurelle Antique Jewellery

Thanks so much for your feedback Carolyn. It's always great to hear back from satisfied customers. Hopefully we can help you to find more interesting pieces in the future!


Rated 5 out of 5 stars

Excellent experience

I can't say enough how great my experience with Laurelle was when I purchased my ring. Great customer service and very helpful. Amazing choice of jewellery for all budgets.

Date of experience: 02 April 2024

Reply from Laurelle Antique Jewellery

Thanks for getting in touch Angela. It's always great to get feedback from our customers and we're extremely pleased that you've had such a positive experience with us. If there's ever anything else we can help you with please get in touch!


Rated 5 out of 5 stars

Purchase of Edwardian style Suffragette bee set

I have been purchasing a few items from this company of late. They have a vast selection of exquisite jewellery and the temptation is great to purchase everything. Delivery is speedy once the final payment is made. The purchased object arrives well packed and in a beautiful box.

Date of experience: 04 March 2024

Reply from Laurelle Antique Jewellery

Many thanks for the feedback Aline. It's always fantastic to hear that we've fulfilled our customers' expectations. It's great that you were able to find what you were looking for, and we hope that we can assist you again in the future!


Rated 5 out of 5 stars

What an amazing customer experience

What an amazing customer experience. Sam and her team were responsive, helpful and went above and beyond to help me find my dream ring. I was scared to buy a piece online but it couldn’t have been easier. The search continues because I changed my mind, not through any fault of Laurelles, but I’m hoping I find it here as want to give this business my custom. The refund was swift and easy. Thank you.

Date of experience: 08 March 2024

Reply from Laurelle Antique Jewellery

Hi Angela,

Thanks for taking the time to get in touch and let us know about your experience. When you've got something very specific in mind it can be difficult to find the piece that's just right for you, so we completely understand. Please do keep in touch, as our inventory is always being updated, and we're happy to keep our eyes peeled for exactly what you are looking for.

We wish you the best of luck!


Rated 5 out of 5 stars

Impeccable experience sourcing engagement ring

I recently purchased an engagement ring from Laurelle and the experience was impeccable. I had a very specific antique ring in mind and Sam spent a great deal of time scouring dealers and auctions to find it. She found the perfect one, without ever encouraging me to compromise, and offered a reasonable price. The customer experience was brilliant throughout - Sam’s responses are rapid, helpful and informed. Thanks again.

Date of experience: 11 March 2024

Reply from Laurelle Antique Jewellery

Thanks so much for getting in touch to let us know about your experience Robert. It's great to hear that you are so satisfied with your purchase and the service you received. We always try to go the extra mile for our customers, and it's lovely to know that it does not go unnoticed. We hope that we can assist you again in the future!


Rated 5 out of 5 stars

Mitch and his service is amazing

Mitch and his service is amazing! He is an asset to laurelle!

Excellent company amazing flexibility and of course stunning items !!

Date of experience: 03 April 2024

Reply from Laurelle Antique Jewellery

Thanks so much for your kind words. We're very happy to have Mitch as part of the team, and it's great to hear that he's provided you with the same high standard of service that we insist on for all of our customers!


Rated 5 out of 5 stars

Patience and excellence

Sam was so patient with me as I considered various pieces. She sent me extra pictures so I could get the best idea of the rings and necklaces I eventually chose. She also had a necklace shortened for me at no extra cost. Laurelle is very strong in Edwardian jewelry, which is not easy to find. I have also bought beautiful Deco and Victorian pieces from them. Laurelle has generational knowledge, and I felt truly cared for by them as a customer.

Date of experience: 17 January 2024

Reply from Laurelle Antique Jewellery

Thanks so much for getting in touch and sharing your experience.

It was an absolute pleasure selling to you Heather, and delivering the items personally to you, you are an absolute gem!

Thank you again for all your purchases. We hope we can offer you more beautiful pieces in the future too.

Please feel free to get in touch if there's anything more we can do for you.


Rated 5 out of 5 stars

Jelly Opal Ring

Bought this gorgeous jelly opal ring from Laurelle Antique Jewellery . It’s in excellent condition, exactly as described. Fantastic customer service. I can’t recommend enough!

Date of experience: 16 March 2024

Reply from Laurelle Antique Jewellery

Thanks so much for taking the time to get in touch. We're very proud of the quality of our opal jewellery, we spend a lot of time looking for the best possible pieces, so it's great to hear that you've found something that you enjoy so much!


Rated 5 out of 5 stars

Great service and value for money

They were helpful, did exactly what they said they would do. Delivered on time, great quality and value. Would use again.

Date of experience: 12 April 2024

Reply from Laurelle Antique Jewellery

Thanks so much for your kind words. It's always great to hear that we have another happy customer. We hope that your chosen piece brings you many years of enjoyment, and that we can help you to find more beautiful jewellery in the future!


Rated 5 out of 5 stars

Amazing!

Amazing!! Emailed me back within minutes! Ring arrived earlier than expected! Just fabulous! Ring was basically like brand new! Just fab!

Date of experience: 12 January 2024


Rated 5 out of 5 stars

Absolutely delighted

I’ve never bought a valuable piece of jewellery on line before but from the moment I spoke with Sam I knew I was in safe hands; my stunning ring looks even better in the flesh, it’s absolutely stunning. Sam is professional, personable and wholeheartedly invested in her clients’ happiness

Date of experience: 04 March 2024

Reply from Laurelle Antique Jewellery

Thanks so much for your kind words Stephen. We always try to look after our customers to the best of our ability, so it's great to hear that you've had such a positive experience with us! We hope that we can help you to find other beautiful pieces in the future. Take care.


Rated 5 out of 5 stars

third purchase

This was the third purchase from Laurelle. Just to say that we are more than happy with each purchase. The quality of the jewellery more than surpassed the pictures of same on line. Thank you also for your very prompt delivery service, we ordered on Wednesday and it was delivered today, Friday 5th January. Wow what a service. The last purchase was a special present to our daughter in law, who was awarded an OBE from King Charles Birthday honours list and is being presented with her award in Edinburgh on 17.01.24. This is for her contribution to global medicine. Thank you so much, Warmest regards, Wilma and Jim Carson.

Date of experience: 22 December 2023

Reply from Laurelle Antique Jewellery

Thanks for getting in touch Jim. We are extremely pleased to hear that you are so happy with your daughter in law's gift. Please pass along our most heartfelt congratulations on her OBE. You must be very proud to have her receive such a prestigious award in such a worthy field. Take care, and we hope that we can assist you again in the future!


Rated 5 out of 5 stars

Bought a ring for my daughter its…

Bought a ring for my daughter its beautiful exactly like picture and shes delighted with it:) also i mucked up on delivery and shop very kindly posted it to me special delivery so it arrived on time for her birthday would definitely use them again

Date of experience: 20 March 2024

Reply from Laurelle Antique Jewellery

Hi Christine. It's great to hear that you had a good experience with us. We're so pleased that we were able to get the ring to you in time for your daughter's birthday! Hopefully we can help you with more amazing gifts in the future.


Rated 5 out of 5 stars

Antique Necklace Purchase

I purchased an antique necklace for my wife's 50th birthday. I'm always nervous purchasing stuff online, especially jewelry from another country that I couldn't see in person.
The item I received was exactly as described on the site. It arrived safe, clean and in a gift box. I couldn't be happier. What more could one ask for?

Date of experience: 26 June 2023

Reply from Laurelle Antique Jewellery

Hi Adam,

Thanks for getting in touch and letting us know about your experience. We understand that it can be worrying to buy online, so we always do our best to make sure that every one of our customers has the opportunity to get to know their chosen piece. It's great to hear that you are so satisfied with your purchase.

Hopefully we'll be able to assist you again in future!


Rated 5 out of 5 stars

Highly recommend this company!

I have purchased over half a dozen pieces of wonderful jewelry from Laurelle over the years, and every time the jewelry is even more beautiful than pictured. I always get compliments when I wear it, and I love that the pieces are unique. I most highly recommend this company!

Date of experience: 08 December 2023

Reply from Laurelle Antique Jewellery

It's great to hear that you've had such a positive experience with us Kate. Thanks so much for getting in touch and taking the time to let us know! We hope that we can continue to help you to find more beautiful pieces in the future.


Rated 5 out of 5 stars

Lovely piece of jewellery

I was very pleased with all aspects of the purchase and would be happy to shop with this company in the future.

Date of experience: 11 March 2024

Reply from Laurelle Antique Jewellery

Thanks so much for taking the time to get in touch and letting us know about your experience. It's always great to hear from a happy customer! We hope that we can help you to find more beautiful pieces in the future!